Shipping policy

MEKAYLO SHIPPING POLICY

Thank you for choosing Mekaylo! We do our best to ensure that your order is prepared and delivered as smoothly as possible.

Order Processing Time

After we receive your order, our fulfillment partner typically prepares it within 1–5 business days. Business days do not include Saturdays, Sundays, or public holidays.

First-time orders requiring label verification and large orders may take additional time to process.

Shipping Within the United States

Once your order has been processed and shipped:

Standard shipping: 2–4 business days
Express shipping: 1–3 business days

Estimated total delivery time, including processing and shipping:

Standard shipping: approximately 3–9 business days
Express shipping: approximately 2–8 business days

These delivery times are estimates and are not guaranteed. Weather conditions, holidays, high order volumes, or carrier delays may affect delivery.

International Shipping

We ship only to countries available during checkout. International shipping usually takes 3–5 business days after processing. However, customs clearance may cause delays.

All products are shipped from the United States. Customs duties, import taxes, and other international fees are not included in the shipping price. The customer is responsible for paying any applicable fees required by the destination country.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. Please allow some time for the carrier’s system to update the tracking information.

Shipping Address

Please carefully check your name, street address, apartment number, city, state, ZIP code, and country before completing your purchase.

If you notice an error, contact us immediately. We cannot guarantee that an order can be changed or canceled once it has entered processing.

If a customer provides an incorrect or incomplete address, the customer will be responsible for any additional reshipping costs. Mekaylo is not responsible for unclaimed packages or packages delivered to an incorrect address provided by the customer.

Delayed or Missing Packages

If the tracking information shows that your package was delivered but you cannot find it, please:

Confirm that the shipping address on your order is correct.
Check around your front door, mailbox, or other areas where the carrier may have left the package.
Ask your neighbors or other members of your household.
Contact the shipping carrier using your tracking number.
Contact Mekaylo if the issue remains unresolved.

If a package is lost in transit, please contact us as soon as possible. All lost-package claims must be submitted within 30 days after the estimated delivery date.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of receiving your order.

Please provide:

Your order number
A brief description of the problem
Clear photographs of the product and its packaging

After reviewing your claim, we will notify you whether it has been approved for a replacement or refund.

If you have any questions about your order or shipment, please contact us at:

Email: [Insert Mekaylo customer service email]

Please include your order number in your message so we can assist you more quickly.

Last updated: August 25, 2026